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Mission Statement

by Alan Gleeson

What is a Mission Statement

A mission statement is a statement that defines the essence or purpose of a company – what it stands for i.e. what broad products or services it intends to offer customers. The mission statement also gives readers a window on the raison d’être of the company and was initially designed as a means by which potential shareholders and investors could understand the purpose of the company that they were considering investing in. You should also think of a mission statement as a cross between a slogan and a mini executive summary.

Just as slogans and executive summaries can be used in many ways, so too can a mission statement. An effective mission statement should be concise enough for you to describe your company ‘s purpose and ideals in less than 30 seconds.

Why do I need a mission statement?

The mission statement ensures some transparency for investors and employees alike so they can have some confidence as to any potential use of their resources be they capital investment or labour. A mission statement is also designed to ensure that all stakeholders are clear on the overarching purpose of the company so everyone can be focused on the same goals and objectives. When someone reads a mission statement in a business plan they are looking to get a feel for the range of activities that the company will focus on, in other words its core purpose and what it stands for.

Where would I see a mission statement?

Mission Statements typically appear in business plans or alternatively will appear in the ‘Corporate Relations’ or ‘About us’ sections of websites.

How do I create a mission statement?

If you are looking to develop one for your company the process in creating one should be an inclusive one, involving all relevant stakeholders. It should not just be something written by the Managing Director and then circulated to everyone. The aim is to create a succinct definition that people can relate to.

Mission statement guidelines?

Here are some basic guidelines in writing a mission statement:

A mission statement should say who your company is, what you do, what you stand for and why you do it.

An effective mission statement is best developed with input by all the members of an organization.

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The best mission statements tend to be 3-4 sentences long.

Avoid saying how great you are, what great quality and what great service you provide.

Examine other company’s mission statements, but make certain your statement is you and not some other company. That is why you should not copy a mission statement.

Make sure you actually believe in your mission statement, if you don’t, it’s a lie, and your customers will soon realize it.

Mission Statement Examples

The following represent a list of mission statements for a number of well known companies.

Low cost airline easyjet’s mission statement is:

To provide our customers with safe, good value, point-to-point air services. To effect and to offer a consistent and reliable product and fares appealing to leisure and business markets on a range of European routes. To achieve this we will develop our people and establish lasting relationships with our suppliers.”

Google‘s mission is ‘to organize the world’s information and make it universally accessible and useful’.

Starbucks’ mission statement is to “Establish Starbucks as the premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow.”

eBay’s mission statement is to “provide a global trading platform where practically anyone can trade practically anything.

Amazon’s mission statement is – “to build a place where people can come to find and discover anything they might want to buy online.”

Sample Mission Statements from Business Plan Pro

The links below take you to the mission statements of some of our sample business plans that were created with Business Plan Pro.

Studio 67 – Restaurant Mission Statement

Studio67 is a medium-sized restaurant focusing on organic foods and an intriguing atmosphere, in a prime neighborhood of Portland. Their mission statement is:

Studio67 is a great place to eat, combining an intriguing atmosphere with excellent, interesting food that is also very good for the people who eat there. We want fair profit for the owners, and a rewarding place to work for the employees. “

AMT Computers Mission Statement

AMT is an ongoing business computer reseller which also provides service and support. Their mission statement is:

AMT is built on the assumption that the management of information technology for business is like legal advice, accounting, graphic arts, and other bodies of knowledge, in that it is not inherently a do-it-yourself prospect. Smart business people who aren’t computer hobbyists need to find quality vendors of reliable hardware, software, service, and support. They need to use these quality vendors as they use their other professional service suppliers, as trusted allies.

AMT is such a vendor. It serves its clients as a trusted ally, providing them with the loyalty of a business partner and the economics of an outside vendor. We make sure that our clients have what they need to run their businesses as well as possible, with maximum efficiency and reliability. Many of our information applications are mission critical, so we give our clients the assurance that we will be there when they need us.”

For more information on mission statements, see our sample mission statements below or use Business Plan Pro, which helps you write a mission statement as well as containing over 500 sample mission statements.

{ 10 comments… read them below or add one }

Madiha October 17, 2009 at 4:13 pm

thank you :)
this article helped alot xx

Bisma October 19, 2009 at 5:33 am

realy helped alot :)

Yatin November 9, 2009 at 2:27 am

Thank you very much, the information is very useful and makes it easy to understand. THANK YOU!

Dermot Leahy January 7, 2010 at 7:02 am

There are over 500 sample business plans which you can browse through on this site. In each business plan you will find a mission statement. Simply navigate to the top of this page and click on the sample plans button.

monica April 27, 2010 at 8:38 am

thanx ;-)
this helped me with my business homework. it also answered my second question :)

Umaira Mehmood May 18, 2010 at 12:53 am

Thank you for the great information. of course much helpful

Knife 4u July 22, 2010 at 5:36 am

Thank you a lot. It will help me to distinguish what is the most important for my company presence in the market.

kumudu July 28, 2010 at 2:15 pm

This article was help me a lot…

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